1800Mattress.com is a mattress and bedding superstore that offers quality products at discount prices. The company's focus on service sets it apart from competing retailers. Not only does 1800Mattress.com offer a wide selection of mattress types and brands, linens and furniture, but the site also contains a wealth of information to educate consumers so they can make informed purchase decisions. In addition, the site offers several ways for customers to contact a customer service agent.
Customers who were shopping in the pre-Internet days may remember 1800Mattress.com's first incarnation--Dial-A-Mattress. Dial-A-Mattress, which was established in 1976, was a classified-ad mainstay that promised to deliver mattresses to customers' homes. The company's shop-by-phone business model proved successful. With the advent of toll-free phone numbers, Dial-A-Mattress was transformed. The ability to order a mattress with a free phone call drove the company's success into the Internet age. Dial-A-Mattress--and later, 1-800-Mattress and 1800Mattress.com--have delivered mattresses and related products to more than 2 million customers nationwide.
Although today's customers may be most familiar with the company's 1800Mattress.com Internet-based retail site, the company maintains a strong physical presence. Its headquarters on Long Island, N.Y., is a massive facility of nearly a half-million square feet. Distribution centers up and down the Eastern Seaboard and a nationwide network of partner warehouses and distribution centers allow 1800Mattress.com to deliver products seven days a week.
1800Mattress.com carries a number of mattress types. Foam and innerspring mattresses are most popular. However, it also offers latex mattresses as well as box springs and futon and crib mattresses. All the brands you're familiar with--and then some--are represented. In addition to the standard brands such as Sealy, Serta and Temper-Pedic, you'll find lesser-known brands like W Hotels and IComfort, which makes adjustable beds. You'll see photos of most products as you browse the site. Many products also have customer ratings and reviews that add context to the site's comprehensive product information.
Customers can create an entire bedroom from the site. An extensive selection of adjustable beds, bed frames, headboards and footboards, portable beds, daybeds and futons is available. Accent pieces like night tables, vanities and desks make it easy to fully furnish a bedroom. Customer can complete the look with bedding and window treatments. They can even purchase slippers to leave next to their new beds.
Customers who aren't sure which products best suit their needs have several ways to get information. Articles inform customers about sleep and health, offer buying advice for mattresses and explain mattress construction. Alternately, customers can contact service representatives via live chat, by phone or through a call-back service.
Value is a vital component of customer satisfaction. 1800Mattress.com takes pride in taking competitive pricing a step further through special promotions. Clickable coupons result in discounts at checkout. Customers who enter the site with a promo code, coupon code or free shipping code in hand can use one or more of those instead, depending on the promotions the company has active at any given time.