Compared with the majority of Internet retailers, Build.com certainly has a long and interesting history. Over the years, this now industry-leading corporation has undergone several name changes and reorganizations. Throughout these changes, however, Build.com has remained true to its core values of huge selection, affordable pricing and responsive customer service.
Classmates at California State University, Chino, Christian Friedland and David Boctor founded the forerunner of Build.com, FaucetDirect.com, while working on computer science master's projects in 2000. Friedland was moonlighting at a local plumbing distributor, and it was there he had an epiphany. He realized that an ecommerce home improvement outlet could make life a lot easier for both professional contractors and ordinary do-it-yourselfers, and so FaucetDirect.com was born. Five years later, the company changed its name to ImprovementDirect.com. In 2010, the name of the company changed once more, this time to Build.com.
Today, Build.com consists of a network of stores, each targeting a specific sector of the home improvement market. Joining the original FaucetDirect.com are LightingDirect.com, HandleSets.com, PullsDirect.com, VentingDirect.com and VentingPipes.com. The company employes several hundred people and is headquartered in Chino, Calif.
Build.com has quickly become one of the most popular online destinations for people seeking home improvement tools and equipment at an affordable price. The company offers a complete and ever-growing inventory of hardware, fixtures, appliances and tools. The best brands in the industry are at the customers' fingertips, including American Standard, Moen, First Alert, Danze, Kwikset, Bosch and Poulan Pro, just to name a few.
The reputation of Build.com is strong and well established. The company has survived the ups and downs of online retail and has consistently improved upon its business model. Unlike other fly-by-night retailers and resellers, Build.com has consistently stood by the products it sells.
Build.com has consistently earned high marks for providing excellent customer service. They do this by providing live operators who work diligently to resolve any reasonable customer complaint. A lot of Internet retailers fall short of the mark in terms of service and accountability, but from the beginning Build.com embraced the idea of meeting or exceeding customer expectations whenever possible.
With the availability of a coupon code, customers have the chance to save even more money, on top of Build.com's already very competitive pricing. Simply enter the code at checkout and cash in your discount.
Build.com has taken the lead in the online home improvement marketplace. It's done so through the perfect marriage of unmatched selection with expert customer service. More and more consumers are turning away from big-box stores and shopping via their home computers, even for durable consumer goods like appliances and home fixtures. Build.com has positioned itself on the crest of this wave.